Return & Refund Policy - Mr.Gadget Service - Skin - Accessories

Return & Refund Policy

Mr.Gadget Service will not consider the product for return or replacement in the following cases:

  1. Buyer’s remorse, includes change of mind or incorrect product/model/color ordered.
  2. Product has already been installed or is in use, and works as per its specification certified by the brand.
  3. Product has been tampered with, or has missing serial number/IMEI number.
  4. Product has been relocated from the primary delivery address registered for installation/demonstration by the customer.
  5. The applicable refund window has been exhausted, the product will be repaired as per brand warranty terms.
  6. Performance or software issue in the product is not as per expectation (e.g., heating or lagging issue). In such cases, the customer will have to visit the nearest Croma Store or the authorized brand service center for product inspection.
  7. Primary packaging of any large appliance product (e.g., television, dishwasher, refrigerator, etc.) that requires demo & installation is opened by the customer. The packaging has to be opened only by the Croma delivery associate or an authorized installation partner.
  8. Replacement/Refund is not applicable for any software-related issues.
  9. Product is a free gift.